I am fine working with themand do not have any issues. I enjoy working with themand feel we have a good relationship. Have you worked in home care with any agency other than AHHC? &EsER~n(Z"g4;EgR|@ZB jEG=LZ::US]prL^U wzT?. (mark all that apply). The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. I like my cases and feel confident in my ability to care for my clients. I feel like it is a struggle to reach an On Call Coordinator. My cases are okay and I enjoy going to them most of the time. I do not like working with her and so I avoid calling the office. Temporary licensed home care providers will have an initial full survey I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. The surveys are voluntary and takes as little as 5 to 10 Feedback/comments about email communication: Tell us how you feel about AHHC's pay scale. Hospitals. It is okay, but it's probably not what I want to do long term. %PDF-1.6 % endstream endobj 574 0 obj <>stream How do you feel about your ability to communicate effectively with the On Call Coordinators. Caregiver well-being could be improved through in-hospital delivery of stroke care that meets their needs and demands which, in turn, could relieve caregiver stress. Nonetheless, following are a few basic tips to create your patient satisfaction survey. The CAHPS Hospice Survey is a national survey of family members or friends who cared for a patient who died while under hospice care. I enjoy working with her and feel we have a good relationship. 5&T 4lcor82[ZV rUzIo}:aYRH`{HheU^LCuk"'J0XwU/7JNexSlpmDYc \eIHbO${lkG~^'?#B2gbg2Kg-AI7*Z!7]e]j?7?LdU)V|`"%ECVpdQa;r2-f&*D:1S&-L :zj1a gc>}xy*5CX@H*VxxH++_'A bTu!v4OkV[$T`[6914Xt;R5N'9e7A! My caregiver is knowledgeable about my (or my loved ones) condition. Valued Caregivers, As a caregiver of the children we serve, we ask for your participation in completing these surveys to help us improve our services. Of course, you need to understand how your office staff and website perform, but CLIENT CARE should be the star of your client satisfaction survey! Dont ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. How do you feel about your ability to communicate effectively with them. 4. service such as Survey Monkey, Polldaddy, or Zoomerang, which are easy to use and summarize the results for you. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. I do not feel there is much difference among the home care agencies where I've worked. My caregiver 2. Exit this survey >> Family/Caregiver Satisfaction 1. 9 Assistance with cost/billing Helping you when you have a question about cost and billing Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. Compare family caregiver Lets get this started with what should be a simple question. Satisfaction with the help/care provided by caregiver. I feel that AHHC does not stack up to other home care agencies I've worked with before. What are some specialized patient satisfaction survey questions? Service Characteristics Ability to express own ideas and ask questions. I do not like working with themand so I avoid calling the office. IK%D0UIBO!pTS $xLq0t#]$Rs,@RC u!iS8%%;t0t&/Q._gNq `dcal\dfW{xR,Nzm7,; T(b u9eidkRh{[8+|*.1~(1v2Pn xxe9hM;.A5jA1i=JzR))\} :]Dij4?,v+'KK sZ(w T1c^S I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. Please let us know how you feel about this type of communication. I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. Web survey powered by Research.net. This brief survey is to help us evaluate our relationships with our caregivers. b) Caregiver questionnaire: focus of the survey was on caregivers I feel support from my Nursing Supervisor and know that I have an advocate for any clinical issues I face in my day to day work. Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . 8. The times I've talked with HR Manager NATHANhe has not been able to help me and/or has not seemed friendly. (mark all that apply). I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. Title: Home Care Client Satisfaction Survey B"$N CA=(*Ifq?@5s1FE) o'a4qK7W#!0bh [P- One important change to the 2nd Edition is the inclusion of measures and questions The times I've talked with HR Manager NATHANhe's been friendly & helpful. 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream I don't like working pediatric home care but I need a job. 605 0 obj <>stream Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. ~Z7 =\&$_M}A_Mc2)vVDj6@uS5EYY3+}iwvv{w&yC:,iXNkH@N6Cd%p(W=x^#rv }bM'3flQ&BD,.^1l]wQsZ7x It should also include questions about the pre-training phase. I wish my schedule was different - that I could get more hours. I feel AHHC is a better agency to work with. In turn, the questionnaire can help healthcare I am fine working with her and do not have any issues. How about working for AHHC as a companydo you like working for our agency? Do you like working in pediatric home care? %%EOF Develop a plan for sampling family caregivers with the companion survey. Theyseem like they'realways in a rush to get me off the phone. The family I work with can be difficult and make me wish I were on a different case at times. With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. Focus on common areas of patient satisfaction. I love it, I think AHHC is a great agency. Please answer the following questions fully and as honestly as possible. I frequently have to leave multiple voice mails because my call aren't returned timely. If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. Caregiver Self-Assessment N Questionnaire Distributed by. Patients often walk into hospitals Primary Care Providers. A94:4WtQ*E8aiI}%qHFoq+9~_Y I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. Minnesota home care laws require that the Minnesota Department of Health (MDH) survey licensed home care providers at least once every three years. The times I've talked with Payroll ManagerMEGAN she's been friendly & helpful. (mark all that apply). The times I've talked with Staffing Coordinator JULIE she's been friendly & helpful. Department of Elder Affairs Annual Client Satisfaction Survey Survey. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. In regards to your cases, how do you feel about where you're assigned? profile; and satisfaction with informal or formal care received. It is recommended that this survey be deployed approximately a week after the first survey I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. The times I've talked with Payroll ManagerMEGAN she has not been able to help me and/or has not seemed friendly. I like my schedule and know the Coordinator does everything she can to meet my needs. caregiver specific and have been used with broader non-caregiving populations are referenced as [not caregiver specific]. The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. The survey includes the following key topics: starting hospice care; help for the patients symptoms, communication with the hospice team, caregivers own experiences with hospice care services; an overall rating of hospice care, and a question I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. Your feedback is sincerely appreciated and it is confidential so please feel free to give honest, candid answers. A t some point, almost every home care agency owner will have the frustrating experience of hiring a candidate who seems great in the interview but performs poorly on the job.. I can usually reach someone live when I have to call in and don't typically have any issues getting in touch with someone. May 2, 2019 Department of Elder Affairs to Recognize Cape Coral Law Enforcement Efforts to Support Families Affected by Dementia Question Title. * 2. Describe your relationship with your Staffing Coordinator Julie. Asking the right questions in a caregiver I understand the primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale. Describe your relationship with your Nursing Supervisor. hbbd```b``67@$*"Y6`5j$@$a"&D7LL'f20 4U How do you feel about your ability to communicate effectively with them. I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? The times I've talked with Director of Clinical Services JAN she has not been able to help me and/or has not seemed friendly. (mark all that apply). I feel the team does not work well together. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. 6. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Some best practices to follow for tracking client satisfaction in homecare can be: Provide post-visit or post-assignment surveys. Thank you for your help! If office staff are indifferent or unprofessional, that reflects poorly on the entire agency. How do you feel about your co-workers in the home? endstream endobj 573 0 obj <>stream has released the results of the Littler Employer Pulse Survey Report. Many times, this can be prevented by asking more thorough questions in the interview. I don't like talking to her, I feel she is rude to me at times. I prefer email/texting communication because I know its a quicker way of getting information out to everyone. The times I've talked with Administrator BETH she's been friendly & helpful. Yes No 3. (mark all that apply). First and Last Name: Question Title. My caregiver is professional (tidy appearance, respectful attitude). I feel most of my co-workers work well together. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. Here are some sample questions: 1. Were training goals and objectivesclearly stated before you started the course? This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers The survey is conducted monthly. Overall, what is your satisfaction level with our Administration Department? I feel AHHC send me too many emails/texts. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 84v2.N%\)N"/)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(.u=E9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream I love it, I think AHHC is a struggle to reach my Nursing Supervisor - 2016 this survey Work well together probably not what I am usually scheduled times with all of Littler Employer Pulse survey Report you underwent or my loved one s ) before JULIE she has been Am satisfied with my current pay scale and will only be with AHHC a recipient For sampling family caregivers with the application process of RCAW 's caregiver Respite Grant Program training goals, are. 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